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Production access is not automatic. The sandbox is where you prove your integration works; promotion is the reviewed step that turns on live traffic.

The promotion process

An application is promoted to production after each of these steps:
1

Complete your sandbox integration

Build and test the full flow against the sandbox, including error and webhook handling.
2

Demonstrate the integration

Show the working integration to the Zeam technical team.
3

Pass technical review

Zeam reviews the technical implementation and accepts it.
4

Complete commercial onboarding

Finish the relevant commercial arrangements and onboarding requirements.
5

Receive approval

Zeam approves the application for production access.

What changes at go-live

  • Base URL stays the same. Sandbox and production share https://api.zeam.money/gw/v1. The environment is determined by your application’s registration and role, so there is no host to switch.
  • Credentials change. You use production application credentials, which are separate from your sandbox credentials.
Keep credentials in configuration so that moving to production is a config change, not a code change.
Do not use sandbox credentials for production traffic or vice versa. They are not interchangeable.

Before you request promotion

To start the process, contact Zeam through your usual channel or support.